Store Policy

Sandcastle Crabman Books – Customer Care Policy

 

At Sandcastle Crabman Books, our mission is to inspire and uplift young readers through engaging stories, vibrant illustrations, and meaningful messages. We are committed to delivering not only high-quality books but also exceptional customer service that reflects the same values of kindness, trust, and imagination found in our stories.

 

1. Customer Satisfaction Guarantee

Your happiness matters to us. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order, and we’ll work with you to make it right—whether that means a replacement, exchange, or refund.

 

2. Shipping & Delivery

We aim to ship all orders within 3–5 business days of purchase. Shipping times may vary based on location. You'll receive a tracking number as soon as your order is processed.​

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3. Refunds , Returns & Exchanges

If your book arrives damaged or defective, please notify us within 7 days of delivery. We’ll replace it at no cost to you. All sales are final and no refunds will be issued. 

To return or exchange a book:

• Item must be unused and in its original condition.

• Contact us at sneedsproductions@msn.com with your order number and reason for return.

 

4. Privacy & Security

We value your privacy. All personal information is securely stored and never shared with third parties. Our website uses secure encryption for all transactions to keep your information safe.

 

5. Contact Us

We’re here to help! Whether you have questions about your order, want to give feedback, or simply want to say hello, reach out anytime:

📧 Email: sneedsproductions@msn.com
📞 Phone: (301) 675-6501
⏰ Business Hours: Monday – Friday, 11 AM – 3 PM EST

 

6. Community Commitment

We believe in building community through storytelling. A portion of every book sale supports literacy initiatives and school programs in underserved communities.